Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party
These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.
Continuing to use the site after a change has been made is your acceptance of those changes.
Tour prices are valid until December 2015 and are net prices, quoted in American Dollars. Our prices for cruises are generally per person for The Emperor Cruises (Overnight Cruises) and the price is per person for day cruises (The Emperor Junk)
2. Deposit and Cancellation
Deposit payment can be settled by Bank wire transfer, credit card or through Western Union Global Transfer. Deposits are generally 30% total rate is required at booking.
Cancellation will be charged as follows:
For FIT booking (group of less than 7 cabins or 10 guests per day cruise)
• More than 7 days prior to trip departure: No charge
• 7 days - 3 days before arrival: 50% charge
• Less than 72 hours prior to check-in: 100% of total rate
• No show: 100% of total rate
For GIT booking (group of from 7 cabins or more than 10 guests per day cruises)
• More than 30 days prior to trip departure: No charge
• From 30 days to 26 days before arrival: 25% charge
• From 25 days to 21 days prior to check-in: 50% of total rate
• From 20 days to 10 days prior to check-in: 75% of total rate
• Less than 10 days prior to check-in: 100% of total rate
• No show: 100% of total rate
3. Final Payment
Final payment is due 30 days in advance of the tour. These payments are due in our office or submitted online 60 days prior to the departure date for GIT booking and 07 days prior to the departure date for FIT booking. If reservations are made less than 60 days prior to the departure date for GIT booking and less than 07 days prior to the departure date for FIT booking, payment in full is required at the time of booking. If final payments are not received on time, the Emperor Cruises may cancel the reservation and invoke the cancellation fee.
Except as otherwise agreed by Merchant, Client’s payment shall be executed by cash, credit card. All credit card transaction is proceed without bank charge.
In cases where credit facilities have not been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.
Payment will be settled through our bank account at least 30 days before arrival
4. Refund of Unused services
No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.
Voucher will be issued by the Emperor Cruises after the booked trip is confirmed and payment is completed.
A service voucher will be sent by email/fax to passenger.
6. Liability and Insurance
The Emperor Cruises accept no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control
Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.
All confirmations are generally confirmed by return fax or e-mail within 24 working hours. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
8. Children Policies:
• Under 5 years old: Free of charge sharing cabin with 2 (two adults) maximum 2 childs.
• Extra bed and Baby cot is free of charge. This extra service is subject to the Emperor Cruises availability.
• From 5 to 12 years old(maximum 02 childs) sharing cabin with 2 (two adults) inclusive extra bed- the rate should be 75% adult rate/per each child.
• In case the child occupies the sole cabin, the rate for adult is applied Over 12 years old will be charged as adults’ rate
9. Passengers’ Information
Client is requested to submit all passenger details at least 72 hours prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number).